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Privacy Policy

Effective Date: 20 July 2026

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Gift Pilot Services (“GiftPilot”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your information.

By using the GiftPilot website, mobile application, or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

Depending on how you use GiftPilot, we may collect the following information:

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Personal Information

  • Your name

  • Email address

  • Account login details

  • Billing information

  • Subscription details

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Recipient Information

To provide our gifting service, you may choose to provide information about people you wish to send gifts to, including:

  • First name

  • Relationship to you

  • Age range

  • Gender

  • Special occasions

  • Gift preferences

  • Recipient address

  • Additional notes you choose to provide

Please only provide information you have permission to share.

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2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Provide personalised gift recommendations

  • Schedule gift reminders

  • Process subscription payments

  • Deliver customer support

  • Improve our products and services

  • Detect fraud and maintain platform security

  • Communicate important service updates

We do not sell your personal information.

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3. AI-Generated Gift Recommendations

GiftPilot uses artificial intelligence to help generate personalised gift recommendations based on the information you provide.

During the initial release of GiftPilot, some recommendations and gift fulfilment may include manual review as we continue to improve the service.

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4. Payment Information

Subscription payments are securely processed by Stripe.

GiftPilot does not store your full payment card details.

Please refer to Stripe’s Privacy Policy for information about how they process payment information.

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5. Third-Party Services

To operate GiftPilot, we use trusted third-party providers, which may process information on our behalf.

These currently include:

  • Stripe (payment processing)

  • OpenAI (AI-generated recommendations)

  • SerpAPI (product search)

  • Make.com (workflow automation)

  • Adalo (application platform)

These providers process information only as required to deliver our services.

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6. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Analyse website usage

  • Enhance your browsing experience

You may disable cookies through your browser settings, although some features may not function correctly.

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7. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, disclosure or loss.

However, no online service can guarantee complete security.

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8. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, we will securely delete or anonymise it where appropriate.

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9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your account

  • Withdraw consent where applicable

  • Request a copy of your information

To exercise these rights, please contact us using the details below.

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10. Children’s Privacy

GiftPilot is intended for users aged 18 years and over.

Although users may enter information relating to children when purchasing gifts on their behalf, GiftPilot is not intended for use by children.

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11. International Data Processing

Because GiftPilot uses cloud-based service providers, your information may be processed or stored in countries outside Australia.

We take reasonable steps to ensure that information is protected in accordance with applicable privacy laws.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the updated effective date.

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13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Gift Pilot Services

Email: hello@gift-pilot.com

Website: gift-pilot.com

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